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This week, I had the pleasure of speaking with Kristy Hissa, the General Manager at Kairos. As a former VP of Operations, Kristy has firsthand experience with the growth challenges startups face and now leads a company dedicated to solving the pervasive issue of meetings and their impact on company performance.

We delved into the real cost of inefficient meetings, the psychology behind why bad meetings persist, and how AI is set to revolutionize our approach to productivity.

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Check out the full interview on your favorite podcast app or YouTube.

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The Problem with Meetings

We kicked off the discussion by addressing a pain point familiar to almost everyone in the professional world: endless and unproductive meetings.

Kristy shared a startling statistic from a 2022 study, revealing that the average company with 100 employees spends about $2 million annually on “unnecessary” meetings alone. This figure doesn't even account for meetings that are necessary but are run poorly, highlighting just the tip of the iceberg of a massive resource drain.

Kristy believes that bad meetings are often the first symptom of a deeper accountability problem within an organization. No one gets fired for running a bad meeting, so the cycle continues!

Key Takeaway: The cost of meetings isn't just about the salaries of those attending; it's a significant financial drain that includes massive opportunity costs. Inefficient meetings can be a red flag for underlying issues in a company's culture of accountability.
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Strategies for Better Meetings

Kristy offered two simple yet powerful tips that any organization can implement immediately, without needing a special tool:

1. Start with a Clear Objective: Define a desired outcome for every meeting and write it in the calendar invite. Begin the meeting by stating this objective out loud. This simple act aligns everyone and sets a clear purpose from the start.
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2. Only Invite Active Contributors: Limit attendees to the few people (ideally 2-5) who are essential to achieving the meeting's objective. The probability of achieving a desired outcome negatively correlates with the number of attendees. For keeping others in the loop, use other forms of communication.

Key Takeaway: Improving meeting effectiveness doesn't require complex systems. Focusing on purpose and intentionality by setting clear outcomes and limiting attendees are the most effective first steps.
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The Future of Work and AI

We also explored the seismic shift AI is causing in the workplace. Kristy shared a key learning from her personal experiment of trying dozens of AI tools: the best, most accurate tools are those that do fewer things and are very clear on their function.

As AI automates more tasks, she argues that our value as humans will shift from the “effort” we put in (like working long hours) to the “impact” we have. Technology will always outwork us, so we must redefine our roles and focus on where we can provide unique human value.

Key Takeaway: The AI revolution will force a redefinition of productivity. The focus will move from hours worked to impact created. We should embrace AI to handle tasks like note-taking and scheduling, freeing up our cognitive capacity for strategic, high-impact work.
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My Final Thoughts

My conversation with Kristy validated a lot of beliefs I had about meetings and their impact on productivity. After reflecting on our conversations, here are the thoughts that stuck with me the most:

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1. Meeting Culture

The idea that bad meetings are a symptom of an accountability problem really resonated with me. It reframes the issue from a simple time-management problem to a cultural one. It's a challenge to leadership to foster an environment where every meeting has a purpose and every attendee has a role. Based on my experience, poor meeting culture in companies often stems from the behavior of their leadership.

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2. Simple Solutions

Kristy’s advice is a powerful reminder that the most effective solutions are often the simplest. In a world chasing complex technological fixes, mastering the fundamentals (e.g., setting a clear objective) remains the most impactful strategy.

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3. The Future of Work with AI

The distinction between “effort” and “impact” is crucial when we think of our roles in an AI-first workspace. As AI continues to evolve, our professional value will be determined by our ability to think critically, strategize, and provide human insight. The companies that will thrive are those that empower their employees to offload the "effort" to AI and double down on their unique human "impact."

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4. The Impact of Meetings on Scaling

I want to emphasize a point I made during our conversation: Optimizing how a team spends its time is critical for scaling. For a startup, every team member has an outsized impact. Wasting time in unproductive meetings directly hinders your capacity to deliver on milestones and commitments. It's not just about the monetary cost; it's about the opportunity cost of what your team could be achieving. You can often solve for decreasing costs and increasing revenue by simply optimizing how your team spends its time, and meetings are a huge part of that equation.

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